We live in a fast-paced world where nothing stays the same for long. As an agency we have classic, iconic brands that are in every American kitchen cupboard and closet, but the clients we work for are also incredibly fast moving. To keep up with it all we have to have a dynamic culture made up of quick thinking people with the flexibility and agility to stay ahead of the curve.
So how do you create an atmosphere that attracts, nurtures and excites people like that? What gives Saatchi & Saatchi a winning culture?
To start with we have a foundational set of beliefs that doesn’t change: Lovemarks. A belief that every brand we work with can inspire loyalty beyond reason through a passionate, enduring emotional connection. That kind of relentless aspiration for every client and piece of work you produce gives a creative culture oxygen.
While that belief won’t change, how we find the pulse of an emotional connection changes constantly. The number of ways we can use to find out about what people really care about has exploded. In a digital age we have an embarrassment of riches when it comes to gaining insights into what the consumer thinks. So another key part of our culture is about keeping our tools up to date, and adding our innovations to those of partners and boutique agencies, so that we create newness and keep things fresh. So you add innovation to the foundation.
And of course we have to make sure we recognize and respond to the unique needs of our people. We’re in a talent business, and people with talent are higher maintenance than others. That’s a good thing. They need to be challenged and stimulated, and feel like they’re learning and growing all the time. You achieve that by investing in them, constantly adding to their skill set and knowledge base. So to top it off you add relentless education.
A great foundation, a passion for innovation, and relentless education. That’s a winning culture.
Claudine Cheever is Chief Strategy Officer of Saatchi & Saatchi New York







